Experience

• Identifying the personal values held by members of an organisation.
• Staff attitudes to management, development and the organisation generally.
• Assessing reactions to new processes, jobs and organisational structures.
• Customer feedback.
• Discovering the views of members of a professional Institute.
• Assessing how well change was being managed in a company.
• Evaluating the effectiveness of a training programme.

Key principles

• Ownership by the organisation’s management, so that something happens as a result.
• Questionnaire design to encourage response.
• Natural wording of questions.
• Careful positioning of the survey before it is undertaken.
• Piloting of new questionnaires.
• High response rates.
• Rapid processing and analysis.
• Focus on the key messages from the data.

Ready-made surveys

• Organisational change capacity.
• Values.
• Staff attitudes.
• Contact Centre staff satisfaction.

What drives the cost of a survey?

The key factors are:

• The number of questions.
• The number of cross-tabulations (e.g. comparisons between departments, functions, grades, locations).
• The design and reporting process.
• The number of questions which allow free text answers.

Contrary to expectation, the scale of the survey (i.e. how many people are expected to respond) is not generally the major factor.

or complete an enquiry form and find out how we can help you carry out surveys for your organisation.