Public sector organisations are operating in a challenging environment

Some of the main factors are:

• The Comprehensive Spending Review. see the Treasury’s view of the issues
• The need to delivery efficiency savings, following the Gershon review.
• The prospect of change in the relationship between Central Government and Local Government following the Lyons Inquiry and the new Local Government White Paper.
• Changes to the Local Government performance framework (DCLG, the LGA/IDeA and the Audit Commission all have proposals).
• Pressure for improved customer focus, and especially choice and personalisation. See the joint memorandum from the Ministers of Sate for Health, Local Government and School Standards.
• The continuing drive for service transformation through technology See the CIO Council’s strategy. At the same time, the persistent concern about the digital divide.
• Changes in the wider environment, especially:
• Globalisation and business concentration.
• Global warming.
• Technological change.
• The ageing population.
  

Download a fuller list of environment trends

Two key sources:

ODPM (now CLG) commissioned research on the challenges for local government in 2015

The Prime Minister’s Strategy Unit’s strategic audit 2005

Experience with Central government

HM Revenue & Customs – Support organisation review

HM Revenue & Customs – Migration to new organisation

Benefit Fraud Inspectorate – Assessment and development centres for inspection staff

Benefit Fraud Inspectorate – Senior management team development

Inland Revenue – Area management and Contact Centre evaluation surveys

Environment Agency – Flood risk management workshops

British Council / Cabinet Office – Improving senior civil service performance in Lithuania

Experience with Central-Local relationship

Department of Work and Pensions - Review of inspection, monitoring and support (in relation to Local Authority administration of Housing Benefit).

Experience with Local government

Northern Ireland Local Government Association - Strategic review.

Local Government Association  - Quinquennial Review of the Local Authorities’ Coordinators of Regulatory Services (LACORS). 

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