About the Change Management Indicator (CMI)

The statistic that 70% of change programmes fail seems to be widely accepte. The approach taken may be evaluated in a Post Implementation Review, but by then it is too late. The CMI offers a means of finding out how your change programme is going while you have time to do something about it.

The Change Management Indicator has been developed jointly by Peter Hyde Management Consulting and John Hayes Associates as a structured means of providing feedback from people in your organisation about how change is being managed and its effect on them.

Uses of the CMI

The Change Management Indicator is intended to be used once a major change process is underway, but not yet complete. It can be used in a number of ways:

• As a one-off diagnostic instrument to identify areas for corrective action.

• As a barometer of opinion at a series of points in time, indicating whether the trend is in the desired direction.

• To compare the situation in different parts of the organisation and thereby identify localised problems.

• As an intervention in its own right, to get people thinking about the issues and to promote dialogue.

• To benchmark against other organisations which are undergoing similar changes.

or complete an enquiry form and find out how we can help you assess the management of change in your organisation.

The model

The model underpinning the CMI proposes that peoples’ experience of change and their attitudes towards it are influenced by four key elements:

• The inherent nature of the change.
• The change management practices adopted by the overall managers of the change.
• How the overall strategy for change is represented by local line management
• Individual characteristics and personality.

The model looks like this:

Using the CMI

The CMI is delivered online.

The core questionnaire covers basic demographic characteristics of respondents and the elements of the model described above.

It can be tailored to an organisation's individual requirements and context.

A range of reporting options is available.

We can help with follow up actions, once you have assessed how your change programme is being received.

Download a fuller description of the Change Management Indicator.