Organisational improvement and change

HM Revenue & Customs – Support organisation review

HM Revenue & Customs - Migration to new organisation.

Northern Ireland Local Government Association - Strategic review.

Local Government Association  - Quinquennial Review of the Local Authorities’ Coordinators of Regulatory Services (LACORS). 

Department of Work and Pensions - Review of inspection, monitoring and support (in relation to Local Authority administration of Housing Benefit).

A professional Institute – Strategic review and member surveys

The Children’s Society – Communication strategy for Realignment and Transformation

HM Customs & Excise Solicitors Office – Vision, values and strategy

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Assessment and development

Association of British Insurers – Upward and peer feedback

Virgin Retail – Senior Management Development Programme

Benefit Fraud Inspectorate – Assessment and development centres for inspection staff

Benefit Fraud Inspectorate – Senior management team development

British Council / Cabinet Office – Improving senior civil service performance in Lithuania

Surveys and facilitation

Association of British Insurers – Staff surveys

Inland Revenue – Area management and Contact Centre evaluation surveys

Environment Agency – Flood risk management workshops

A professional Institute – Strategic review and member surveys

Customer Contact

HM Revenue & Customs – Customer contact analysis

Inland Revenue – Review of customer contact by post